1. General

1.1 These terms and conditions govern the use of the taxi services provided by DK DROP TAXI. By using our services, you agree to comply with and be bound by these terms and conditions.

2. Services

2.1 The Company offers the following services:

• Local and Outstation travel
• Oneway trips in and around Chennai
• Airport pickup and drop
• Transportation from the airport to other states
• On-call driver services

3. Booking and Confirmation

3.1 Bookings can be made through our website, mobile application, or by calling our customer service.

3.2 All bookings are subject to availability and confirmation by the Company.

3.3 A booking is only confirmed when the customer receives a confirmation email or message from the Company.

4. Payment

4.1 Payment for services can be made online through our website or mobile application, or in cash directly to the driver.

4.2 The Company reserves the right to charge additional fees for waiting time, tolls, and parking.

4.3 Cancellation fees may apply if a booking is cancelled within 24 hours of the scheduled pickup time.

5. Customer Responsibilities

5.1 Customers must provide accurate and complete information when making a booking.

5.2 Customers must be ready at the agreed pickup location at the scheduled time.

5.3 Customers are responsible for any damage caused to the vehicle by them or their companions.

6. Driver Responsibilities

6.1 Drivers must ensure that the vehicle is clean and in good working condition.

6.2 Drivers must comply with all traffic laws and regulations.

6.3 Drivers must provide a safe and comfortable journey for the customer.

7. Limitation of Liability

7.1 The Company is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

7.2 The Company is not responsible for delays caused by traffic, weather conditions, or other unforeseen circumstances.

8. Insurance

8.1 All our vehicles are insured as per the regulatory requirements.

8.2 The Company does not provide insurance coverage for personal belongings of customers.

9. Complaints and Dispute Resolution

9.1 Any complaints regarding our services must be reported to our customer service within 24 hours of the incident.

9.2 The Company will investigate all complaints and strive to resolve them amicably.

10. Amendments

10.1 The Company reserves the right to amend these terms and conditions at any time without prior notice.

10.2 Any amendments will be posted on our website and will take effect immediately.

11. Governing Law

11.1 These terms and conditions are governed by and construed in accordance with the laws of India.

11.2 Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Chennai.

12. Contact Information

12.1 For any inquiries or assistance, please contact our customer service at dkdroptaxidinesh@gmail.com

Privacy Policy

1. Introduction

1.1 DK DROP TAXI is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

2.1 We collect personal information that you provide to us when making a booking, including:

• Name
• Contact details (phone number, email address)
• Pickup and drop-off locations
• Pickup Date
• Payment information

2.2 We may also collect information automatically through the use of cookies and similar technologies, such as:

• IP address
• Browser type and version
• Operating system
• Pages visited on our website

3. How We Use Your Information

3.1 We use your personal information to:

• Process and confirm your bookings
• Communicate with you about your bookings and our services
• Improve our services and customer experience
• Comply with legal and regulatory requirements

4. Sharing Your Information

4.1 We do not sell, trade, or rent your personal information to third parties.

4.2 We may share your information with:

• Our drivers for the purpose of fulfilling your bookings
• Service providers who assist us in operating our website and conducting our business
• Authorities if required by law

5. Data Security

5.1 We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

6.1 You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time (where consent is the legal basis for processing your information)

7. Changes to This Policy

7.1 We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately.

8. Contact Us

8.1 If you have any questions or concerns about this Privacy Policy, please contact us at dkdroptaxidinesh@gmail.com

Refund Policy

1. Introduction

1.1 DK DROP TAXI aims to provide excellent customer service. This Refund Policy outlines the conditions under which refunds will be provided.

2. Cancellations and Refunds

2.1 Customers can cancel their bookings through our website, mobile application, or by contacting our customer service.

2.2 Refund eligibility is determined based on the following conditions:

• If the customer cancels the ride before the car arrives at the pickup point, a charge of ₹200 will apply.
• If the customer cancels the ride after the car arrives at the pickup point, a charge of ₹500 will apply.
• No-shows or cancellations at the time of pickup are not eligible for a refund.

3. Refund Process

3.1 To request a refund, customers must contact our customer service with their booking details.

3.2 Approved refunds will be processed within 3-4 business days.

3.3 Refunds will be issued to the original payment method used for the booking.

4. Non-Refundable Situations

4.1 The following situations are not eligible for refunds:

• If the customer provides incorrect or incomplete information at the time of booking.
• If the customer fails to comply with our terms and conditions.
• If the service is disrupted due to circumstances beyond our control (e.g., traffic, weather conditions).

5. Changes to This Policy

5.1 The Company reserves the right to amend this Refund Policy at any time without prior notice.

5.2 Any changes will be posted on our website and will take effect immediately.

6. Contact Us

6.1 For any inquiries or assistance regarding refunds, please contact our customer service at dkdroptaxidinesh@gmail.com